1.0 Overview
1.1 Why is gold an indispensable asset allocation?
Answer: Gold possesses enduring historical value, strong resilience against inflation, and stability in value, making it an excellent tool
for wealth preservation and hedging.
1.2 What role does Quantum Metal Exchange Inc. (QMEI) play in the gold industry chain?
Answer: QMEI's gold industry operations span the entire value chain, from upstream mining operations to downstream sales of refined gold
products, including gold trading, commercial services, and retail gold stores.
For more information, please click https://qmexchange.world/en/
1.3 Which company launched the Digital Gold Miner (DGM) digital gold mining system?
Answer: The DGM system is launched by Quantum Metal Recovery Inc., a subsidiary of QMEI.
For more information, please click https://qmrecovery.world/
1.4 What is the Digital Gold Miner (DGM)?
Answer: The Digital Gold Miner (DGM) is a digital gold mining system introduced by Quantum Metal Recovery Inc., which transforms physical
gold from QMEI's gold mine contracts into digital form, thereby lowering entry barriers. DGM offers participants a more efficient and
convenient mining experience, providing competitive prices and profit-sharing opportunities.
For more information, please click https://www.digitalgoldminer.com/
1.5 What are gold mine contracts?
Answer: Gold mine contracts, established between Quantum Metal Recovery Inc. and Besra Gold Inc., are pre-purchase drawdown and buyout
financing agreements that specify the future delivery of a certain quantity of gold at a predetermined price.
For more details about Besra Gold Inc., please visit https://www.besra.com/
1.6 Why is digital gold collected through the DGM system more advantageous and profitable compared to market prices?
Answer: Due to DGM extending the traditional gold allocation culture of buy 20% + sell 20%, the profits from the gold mines to the gold shops
are shared with consumers. Additionally, a profit-sharing mechanism system has been established, enabling us to obtain more
affordable gold prices.
1.7 How does the DGM system differ from gold shops in the market?
Answer: The DGM system differs from gold shops in the market because it converts gold contracts from mining companies into digital gold,
obtaining gold through the mining process and directly sharing of the profit margins at the upstream of the gold supply chain,
eliminating intermediary markups. In the DGM system, participating miners can obtain more favorable gold prices through
volume purchasing and profit-sharing mechanisms.
Gold bars, coins, and jewelry sold in market gold shops are also mined gold, but they undergo processing to become jewelry.
Therefore, when consumers purchase these gold products, the price includes craftsmanship fees, intermediary markups, and the
operational costs of the gold shop, making them relatively expensive. Thus, profits from these gold products can only be realized
when the gold price rises.
1.8 What are the differences between the DGM system and cryptocurrency mining in the market?
Answer: The DGM system, supported by Quantum Metal Recovery Inc.'s gold mine contracts, converts the physical gold produced from the
mine into digital form. Based on the gold market, prices tend to be relatively stable, thus avoiding significant price fluctuations.
On the other hand, cryptocurrencies are cryptographic digital tokens lacking physical asset backing, leading to price volatility
from market speculation and periodic bull and bear market cycles.
2.0 Mining System
2.1 How to begin your mining journey on the DGM digital gold mining system?
Answer: Just click on "Register Account" on the digitalgoldminer.com homepage.
2.2 Does the DGM system have an age limit for participation?
Answer: Yes, participants must be of legal age, which is 18 years old.
2.3 What is the purpose of miners undergoing KYC (Know Your Customer) verification, providing a USDT wallet address, bank account details, Gold Savings Account (GSA) details, and using Google Authenticator (2FA) for withdrawals or gold withdrawals?
Answer: This ensures enhanced security and protection of the miner's assets and information.
2.4 If a user's account with Google Authenticator (2FA) already bound cannot operate normally, how can this issue be resolved?
Answer: Please contact customer service to reset it.
2.5 Is user data protected?
Answer: User text information will be stored on Amazon cloud servers, while images will be stored in Amazon cloud storage.
Data will be retained for an unlimited period unless the customer requests deletion.
2.6 Can DGM system accounts be passed on to inheritors?
Answer: Upon registration, you can enter details about your inheritor. To make changes, please reach out to customer service for data updates.
2.7 During participation, how can one contact customer service for inquiries?
Answer: For inquiries or assistance, use the【Contact Us】 feature on the homepage of digitalgoldminer.com to reach customer service.
2.8 Where is the Support Team Centre located?
Answer: QM Jewellery outlets located in Penang's Gurney Paragon Mall.
3.0 Mining Device
3.1 How can one purchase DGM devices?
Answer: Miners can purchase by visiting digitalgoldminer.com and clicking on the【Product】tab on the homepage.
3.2 Is there a limit to the quantity of DGM devices that can be purchased?
Answer: No. Miners have the freedom to purchase any quantity of devices at any time without restrictions.
3.3 If a miner wishes to purchase 10 DGM devices, do they need to create 10 accounts (using 10 different email addresses)?
Answer: This depends on the miner's personal strategy in maximizing their benefits.
3.4 Will miners receive a purchase confirmation when they buy a DGM device?
Answer: Yes, miners will receive an electronic invoice (e-Invoice) at their registered email address.
3.5 How do miners receive their DGM devices?
Answer: The devices will be shipped to the specified address through authorized logistics companies.
3.6 Who is responsible for the shipping cost of the DGM devices?
Answer: Miners pay the shipping fee upon receiving the device(s), as logistics operate on a Cash on Delivery (COD) basis.
3.7 What is the shipping cost for the DGM devices?
Answer: Shipping costs vary based on the package weight and delivery location.
3.8 Is transportation insurance included for shipping the DGM device through logistics companies?
Answer: Yes, but miners will have to bear the insurance cost on their own.
3.9 Is it possible for miners to purchase or retrieve the DGM devices directly from QM Jewellery outlets?
Answer: No, only can obtain the DGM device through shipping.
3.10 How long does the manufacturer need to prepare for shipment?
Answer: Approximately 2 to 3 business days.
3.11 How long does it take for a DGM device to be delivered from the logistics company to the user's location?
Answer: The specific shipping time varies by region and is approximately 5 to 10 business days. These times are calculated in business days
and do not include weekends and holidays. Different seasons, holidays, and other factors may affect the actual delivery time.
3.12 Who is liable for any damage or loss of a package with DGM devices during transit?
Answer: The logistics company is responsible for compensation.
3.13 How long can the DGM device operate?
Answer: There is no time limit for its operation; it can run until it fails. However, it comes with at least a one-year warranty.
3.14 If miners receive a damaged DGM device, can they request a one-to-one replacement?
Answer: If confirm unable to use, contact customer service immediately to apply for replacement.
3.15 Do the DGM devices and USB hubs come with a warranty service period?
Answer: Yes, under non-human-error circumstances, a one-year warranty service is provided for the DGM device.
USB hub is covered by a 3-months warranty.
3.16 What does the DGM device warranty cover?
Answer: The warranty covers the circuit boards and components within the device.
3.17 What happens in the event that the Quality Control (QC) sticker on the DGM device falls off?
Answer: DGM unable to provide warranty and will not be responsible for any damages or malfunctions.
3.18 In the event of a malfunction or damage to their DGM device, what actions should miners take?
Answer: When the DGM device encounters issues or damage, miners can contact customer service to arrange for the device to be returned
to the designated facility for inspections and repairs.
3.19 If the DGM device is under repair, will it affect the warranty period?
Answer: During the repair period, the original warranty period will remain unchanged. This ensures that the time required for any repairs does not
reduce your warranty coverage period. The remaining warranty period will be calculated from the date of repair completion,
ensuring you can fully enjoy your warranty benefits after the service.
3.20 Who is responsible for the shipping costs of DGM device repairs?
Answer: Miners shall bear the shipping costs.
3.21 What should miners do if they lose their DGM device?
Answer: Miners have the option to buy a new DGM device directly to restart mining, or purchase a replacement DGM device to mine the
remaining digital gold.
3.22 Is it possible to transfer a DGM device to another user? If so, how can this be done?
Answer: If miners wish to transfer their device, they can do so by contacting customer service to initiate the transfer process.
They will be asked to provide relevant paperwork such as a Transfer Consent Form. After customer service receives and
validates the complete documentation, the system will be reconfigured and tied to the new account.
4.0 Digital Mining
4.1 What are the minimum system requirements necessary to operate the DGM mining tool effectively?
Answer: - Operating System: minimum Windows 10
- Memory (RAM): 512 MB of RAM required.
- Hard Disk Space: 100 MB of free space required.
- Processor: Intel Dual Core or higher processor.
4.2 What is the function of the [DGM Mining Tool] system?
Answer: The [Mining Tool] is used to activate the mining device for miners to begin their mining process. After registering an account,
users need to download the [Mining Tool] compatible with their computer OS (Windows or Mac) to set up and activate the mining device.
4.3 How to begin the digital mining process?
Answer: Log in to digitalgoldminer.com, plug the DGM device into the computer, and begin the digital gold mining process.
4.4 How long does it take for the DGM devices to mine digital gold?
Answer: Approximately 7 minutes or more, digital gold can be mined.
4.5 How many DGM devices can a single computer manage simultaneously for mining?
Answer: Approximately 60 DGM devices.
4.6 If the DGM device is inactive, does it still display mining data?
Answer: No, the system cannot connect to the DGM device if the device is inactive.
4.7 Will miners be informed of a power outage or network interruption during the DGM system's mining process?
Answer: Yes, an email notification will be sent to the miner's registered email address if there is a disconnection.
4.8 What should be done if there is a power outage or network disconnection during the mining process with DGM devices?
Answer: Inspect the connections for all devices, then reboot the computer and DGM device.
4.9 Do DGM devices require a large amount of electricity during the mining process?
Answer: No, each device only requires 2W of electricity.
4.10 How much electricity is consumed by the USB hub of DGM devices?
Answer: 100 watts.
4.11 Is it possible for miners to use USB hubs purchased on the external market?
Answer: Not recommended due to uncertainty about compatibility with DGM device hashing power (mining performance) or potential for damage.
The USB hubs provided by the company come with reliable power supply and excellent heat dissipation,
ensuring no impact on DGM device hashing power or risk of damage.
4.12 Where will the total weight of the gold be displayed in the DGM system?
Answer: The weight of the gold will be displayed in the【Mining Summary】.
5. Remittance and Withdrawal
5.1 Which official channel does the DGM system utilize for processing deposits or withdrawals?
Answer: Quantum Metal Bullion will handle all deposits, and miners' withdrawals are processed via the same bank.
5.2 Which payment modes are supported by the DGM system?
Answer: Currently, online banking transfers (TT) or USDT deposits are accepted by DGM.
5.3 How long does it typically take for international transfers or withdrawals to be completed?
Answer: Approximately 3 to 7 working days.
5.4 How do miners transfer USDT to the system?
Answer: Miners can directly deposit USDT into the USDT digital wallet address provided by Quantum Metal Bullion.
5.5 Which blockchains does DGM support for USDT payments?
Answer: DGM supports payments through the TRC20 and ERC20 blockchains.
5.6 Can a third party make payments for the purchase of a DGM device?
Answer: Yes, a third party can make the payment. During the payment process, the user needs to provide the payer's name,
bank account information, and upload proof of payment along with the reference number.
5.7 How can users monitor the digital gold mined and the profit sharing from mining within the DGM system?
Answer: The information is shown in the 【Gold Wallet】section within the system.
5.8 How can users view the rewards from DGM’s Gold Sharing Mechanism?
Answer: The information is shown in the 【USD Wallet】section within the system.
5.9 How can miners withdraw the gold from the 【Gold Wallet】?
Answer: Miners must transfer the gold from their 【Gold Wallet】to their 【USD Wallet】 first, then transfer them, along with the rewards
from the 【USD Wallet】 to 【QM Bullion】for the purpose of withdrawal or redeem physical gold.
5.10 How can miners withdraw funds or withdraw USDT in the DGM system?
Answer: Miners can transfer the amount in their 【USD Wallet】 to the【QM Bullion】 in the DGM system, then enter the desired withdrawal
amount. Quantum Metal Bullion will directly transfer the funds to the bank account provided by the miner or send the token to the
USDT wallet address provided by the miner.
5.11 How can miners exchange gold in the DGM system?
Answer: Miners can exchange physical gold by transferring the amount in their 【USD Wallet】 to 【QM Bullion】in the DGM system,
then enter the desired weight of gold. Quantum Metal Bullion will convert it into gold value through
the 【QM Gold application’s Gold Storage Account (GSA) 】system. Miners can then collect physical gold at designated locations.
5.12 In the DGM system, what is the standard unit used to price gold exchanges?
Answer: The London Metal Exchange (LME) gold price serves as the standard.
5.13 What purity grade does the gold for exchange in the GSA system meet?
Answer: 999.9 pure gold.
5.14 Are there minimum withdrawal amounts for withdrawals or gold exchanges?
Answer: USD withdrawals to bank accounts require a minimum of USD 500, USDT withdrawals require a minimum of USDT 100,
and physical gold exchanges require a minimum of 1 g (Gram).
5.15 Can users apply for a second withdrawal immediately after the first one?
Answer: No, users must wait until the first withdrawal is successful before applying for a second withdrawal.
5.16 Are there management fees in the DGM system?
Answer: For withdrawals or exchanges of physical gold, the DGM system charges a 3% management fee.
6. Sharing Mechanism
6.1 What profit-sharing mechanisms and incentives does DGM provide?
Answer: The DGM system implements a 20% gold sharing mechanism and a 20% mining sharing mechanism, embodying a profit distribution
culture of “buy 20% + sell 20%” in the gold market, devising customized profit sharing systems across different tiers to provide
advantageous gold prices for all.
6.2 What should miners do after their earnings reach three times the initial amount?
Answer: When a miner's earnings reach three times their initial amount, they need to repurchase to maintain continuous withdrawal eligibility.
This creates a healthy cycle ensuring all mining activities are distributed safely, fairly, and justly.
7. Security
7.1 Is it safe to conduct network remittances and transfers in the DGM system?
Answer: All online transfers are protected by network security systems, and accounts are directly linked to Quantum Metal Bullion bank
accounts, ensuring no personal or third-party accounts receive funds.
7.2 Can the DGM system use third parties for receiving or remitting funds?
Answer: No, because every account requires KYC (Know Your Customer) verification, and all remittances or receipts must go through
Quantum Metal Bullion.
8. Risk Management
8.1 Is the digital gold mined in the DGM system backed by physical gold?
Answer: Yes.
The digital gold in the DGM system is backed by physical gold from Quantum Metal Recovery Inc. and Besra Gold Inc. gold mining
contracts, which are then allocated to each device.
8.2 Will the DGM digital gold mining system experience a market bubble?
Answer: No.
The DGM system is backed by physical gold mining contracts from Quantum Metal Recovery Inc. and Besra Gold Inc.,
ensuring that there is no over-issuance or bubble formation.
The system operates on a fair and equitable distribution mechanism,
creating a healthy cycle for miners to participate in digital gold mining.
8.3 Will DGM devices be issued without gold mining contracts?
Answer: No.
Without gold mining contracts to back them, new DGM devices will not be issued.
8.4 Will the lack of new gold mining contracts and new devices affect previously issued devices or withdrawals?
Answer: No, it will not.
All devices are issued based on existing gold mining contracts, ensuring that previously issued devices and
withdrawals remain unaffected.
8.5 Will purchasing a DGM device result in a loss?
Answer: DGM devices are backed by gold mining contracts, but investing in precious metals and related products carries certain risks.
Investors should fully understand these risks and make informed decisions. Market fluctuations, policy changes, technical risks,
and other unforeseen factors may impact mining returns.
8.6 Is DGM digital gold mining a money game scheme?
Answer: No, it is not.
The DGM system's parent company, QMEI, and its subsidiaries operate legally and have been in business for many years.
DGM is backed by physical gold mining contracts from Quantum Metal Recovery Inc.,
ensuring profitability from the entire gold industry chain. The system is not a zero-sum game or a Ponzi scheme.
Additionally, transactions are conducted through Quantum Metal Bullion's gold bank,
which submits financial audit reports to government agencies for review.
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