1.0 Overview
1.1 Why is gold an indispensable asset allocation?
Answer: Gold possesses enduring historical value, strong resilience against inflation, and stability in value, making it an excellent tool for wealth preservation and hedging.
1.2 What role does Quantum Metal Exchange Inc. (QMEI) play in the gold industry chain?
Answer: QMEI's gold industry operations span the entire value chain, from upstream mining operations to downstream sales of refined gold products,
including gold trading, commercial services, and retail gold stores. For more information, please click https://qmexchange.world/en/
1.3 Which company launched the DGM USB with Software digital gold mining system?
Answer: DGM USB with Software is a product launched by Quantum Metal Recovery Inc. and Quantum Metal Bullion (QMB),
backed by a gold mining contract signed between Quantum Metal Recovery Inc. and Besra Gold Inc.
For more details, you can visit https://qmrecovery.world/
1.4 What is the DGM USB with Software?
Answer: The DGM USB with Software is a digital gold system introduced by Quantum Metal Recovery Inc. and Quantum Metal Bullion,
which transforms physical gold from Quantum Metal Recovery Inc. gold mine contracts into digital form, thereby lowering entry barriers.
The DGM USB with Software allows participants to engage in digital gold mining in Australia, offering a more efficient and convenient mining experience
and provides competitive pricing and profit-sharing opportunities.
For more information, please click https://www.digitalgoldcustomer.com/
1.5 Why does gold mining need to be digitized?
Answer: By leveraging the advantages of digitalization, the traditional mining industry can become more decentralized,
lowering the entry barriers and allowing more people to participate in the development of the gold industry chain.
1.6 What are gold mine contracts?
Answer: Gold mine contracts, established between Quantum Metal Recovery Inc. and Besra Gold Inc., are pre-purchase drawdown
and buyout financing agreements that specify the future delivery of a certain quantity of gold at a predetermined price.
For more details about Besra Gold Inc., please visit https://www.besra.com
1.7 Does the company provide any documentation or certification for its gold contracts?
Answer: Yes, relevant information can be found on the official website of Besra Gold Inc. (https://www.besra.com/)
1.8 Where is the physical gold mine mentioned in the DGM USB with Software gold contract located?
Answer: The physical gold mine is located in Bau, Sarawak (East Malaysia).
1.9 Why is digital gold collected through the DGM USB with Software system more advantageous and profitable compared to market prices?
Answer: The USB with software is built upon the traditional gold trading culture of allocating 20% for buying and 20% for selling,
allowing profits from gold mines to gold shops to be shared with consumers. Additionally, the USB with software has a customized profit-sharing mechanism
that enables customers to purchase gold at more affordable prices.
1.10 How does the DGM USB with Software system differ from gold shops in the market?
Answer: The DGM USB with Software system converts gold mining company contracts into digital gold, directly obtaining gold through the mining process
and enabling profit-sharing across the gold supply chain. This approach eliminates intermediary markups, ensuring consumers benefit from more direct access to gold.
In the DGM USB with Software system, participating customers can achieve more favorable gold prices through mechanisms like bulk purchasing and profit sharing.
By comparison, while gold bars, coins, and jewelry sold in traditional gold shops also originate from mined gold, they are further processed into jewelry.
This processing adds costs such as craftsmanship fees, intermediary premiums, and store operating expenses, resulting in relatively higher gold prices.
As a result, consumers purchasing from gold shops often need to wait for gold prices to increase to realize any profit margin.
1.11 What are the differences between the DGM USB with Software system and cryptocurrency mining in the market?
Answer: The DGM USB with Software system, backed by Quantum Metal Recovery Inc.'s gold mining contracts, digitizes the physical gold produced from the mines.
Given the nature of the gold market, prices tend to be relatively stable, minimizing the risk of significant price fluctuations.
In contrast, cryptocurrencies are digital tokens based on cryptographic principles and lack underlying physical assets,
which results in greater price volatility driven by market speculation, leading to periodic fluctuations during bull and bear market cycles.
2.0 Digital Gold System
2.1 Does the DGM USB with Software system have an age limit for participation?
Answer: Yes, participants must be of legal age, which is 18 years old.
2.2 Where can I find the relevant Video Tutorial Guide?
Answer: Please visit the DGM USB with Software official website at www.digitalgoldminer.com, scroll to the bottom of the homepage,
and click on "Tutorial Guide" to access the relevant materials.
2.3 How to begin your gold mining journey with the DGM USB with Software digital gold mining system?
Answer: Click on "Register Account" on the www.digitalgoldminer.com homepage or click on the registration link through the referral code.
2.4 What should a DGM USB with Software customer do if they scan a referral code incorrectly?
Answer: It is recommended to register a new account using a different email address. Please ensure the referral code and details are correct during the scanning process.
2.5 What should a DGM USB with Software customer do if they forget their password while logging in?
Answer: If customers forget their password when logging in, they can follow these steps:
1. On the DGM USB with Software system login page, click "Forgot Password."
2. Enter the registered email and click "Send Password Reset Link."
3. You will receive a password reset email from Quantum Metal Bullion ( [email protected] ).
4. Open the email and click "Reset Password," then follow the instructions to set a new password.
5. Use the new password to log back into your DGM USB with Software account.
2.6 How many DGM USB with Software accounts can be linked to a single ID or passport for KYC verification?
Answer: One ID or passport number can be linked to two DGM USB with Software accounts.
2.7 Can customers purchase DGM USB with Software devices through their registered company?
Answer: Yes, they can, but they need to provide the personal information of the legal representative and relevant company documents,
such as the company registration certificate (SSM).
2.8 What should customers be aware of when completing Know Your Customer (KYC) verification?
Answer: Ensure that the name matches the Identification card / passport.
Confirm that the Identification card number / passport number is accurate.
Ensure that the uploaded Identification card / passport is clear and legible.
Ensure the selfie photo holding the Identification card/ passport is clear and unobstructed.
2.9 What should DGM USB with Software customers be mindful of when uploading an ID card or passport for KYC verification?
Answer: Ensure your name is visible and not covered.
Ensure the Identification Card / passport number is visible and not covered.
Ensure your address is visible and not covered.
Ensure your photo is visible and not covered.
Do not upload photocopies of the Identification Card / passport.
Do not submit a damaged or broken Identification Card / passport.
Do not place a large cross on the Identification Card / Passport.
Do not apply a large watermark; watermarks are only allowed on the empty side of the
Identification Card / passport.
2.10 Does the address provided during KYC verification need to match the address on the customer's ID?
Answer: Not necessarily, customers can manually fill in their latest address information.
2.11 Can customers purchase devices before completing KYC verification?
Answer: Yes, they can. During the purchase process, they will need to provide relevant information, such as a shipping address.
However, completing KYC verification helps ensure the accuracy of information and the security of the transaction.
2.12 Do new DGM USB with Software customers need to complete KYC after registration?
Answer: Yes, this step is to ensure account security and compliance with relevant regulations. customers can follow the system's instructions to complete identity verification.
2.13 If a DGM USB with Software customer ID card or passport is damaged and does not display complete personal information, can they still meet KYC requirements?
Answer: No, it is necessary for customers to replace the damaged ID cards or passports to proceed with the identity verification (KYC).
2.14 Why does the DGM USB with Software system require two-factor authentication (Google Authenticator 2FA)?
Answer: This ensures that customers' account assets and information are more secure and effectively prevents unauthorized access.
2.15 What information requires two-factor authentication (2FA) to be enabled?
2.16 What should you do if the two-factor authentication (2FA) linked to your account is not functioning properly?
Answer: Please contact customer service to have it reset.
2.17 Is user data protected?
Answer: User text information will be stored on Amazon cloud servers, while images will be stored in Amazon cloud storage.
Data will be retained for an unlimited period unless the customer requests deletion.
2.18 Can a DGM USB with Software account be transferred to a nominee?
Answer: Yes, you can fill in the nominee's information in the "Nominee" section.
2.19 During participation, how can one contact customer service for inquiries?
Answer: For inquiries or assistance, use the
3.0 Mining Device
3.1 How can one purchase DGM USB with Software devices?
Answer:
3.2 Is there a limit to the quantity of DGM USB with Software devices that can be purchased?
Answer: No. Customers have the freedom to purchase any quantity of devices at any time without restrictions.
3.3 If a customer wishes to purchase 10 DGM USB with Software devices, do they need to create 10 accounts (using 10 different email addresses)?
Answer: This depends on the customer's personal strategy in maximizing their benefits.
3.4 Will customers receive a purchase confirmation when they buy a DGM USB with Software device?
Answer: Yes, customers will receive an electronic invoice (e-Invoice) at their registered email address.
3.5 How do customers receive their DGM USB with Software device(s)?
Answer: The devices will be shipped to the specified address through authorized logistics companies.
3.6 Who is responsible for the shipping cost of the DGM USB with Software device(s)?
Answer: Customers pay the shipping fee upon receiving the device(s), as logistics operate on a Cash on Delivery (COD) basis.
3.7 What is the shipping cost for the DGM USB with Software?
Answer: Shipping costs vary based on the package weight and delivery location.
3.8 Is transportation insurance included for shipping the DGM USB with Software device(s) through logistics companies?
Answer: Yes, but customers will have to bear the insurance cost on their own.
3.9 How long does it take for the manufacturer to prepare for shipment?
Answer: Approximately 2 to 3 business days.
3.10 How can DGM USB with Software customers confirm their shipping address when placing an order?
Answer: When customers place an order, the system will automatically prompt them to confirm their address, reminding them to ensure the accuracy of the shipping information.
3.11 What should DGM USB with Software customers do if they want to change their shipping address after placing an order?
Answer: Please contact customer service immediately, explain the situation, and provide the relevant order details and personal information to request a change of mailing address.
3.12 How long does it take for a DGM USB with Software to be delivered from the logistics company to the customer's location?
Answer: The specific shipping time varies by region, approximately 5 to 10 business days. These times are calculated in business days and do not include weekends and holidays.
Different seasons, holidays, and other factors may affect the actual delivery time.
3.13 Who is liable for any damage or loss of a package with DGM USB with Software device(s) during transit?
Answer: The logistics company is responsible for compensation.
3.14 If customers receive a damaged DGM USB with Software device, can they request a one-to-one replacement?
Answer: If it is determined that the device cannot be used, please contact customer service immediately to request for a replacement.
3.15 Do the DGM USB with Software device(s) come with a warranty service period?
Answer: Yes, under non-human-error circumstances, a one-year warranty service is provided.
3.16 Do the DGM Hubs come with a warranty service period?
Answer: Yes, there is a three-month warranty service provided in cases of non-human operational errors.
3.17 How long can the DGM USB with Software operate?
Answer: There is no time limit for its operation; it can run until it fails. However, it comes with at least a one-year warranty.
3.18 What does the DGM USB with Software warranty cover?
Answer: The warranty covers the circuit boards and components within the device.
3.19 What happens in the event that the Quality Control (QC) sticker on the DGM USB with Software falls off?
Answer: Warranty won’t be available and the company will not be responsible for any damages or malfunctions.
3.20 In the event of a malfunction or damage to their DGM USB with Software, what actions should customers take?
Answer: When the DGM USB with Software encounters issues or damage, customers can contact customer service to arrange for the device to be returned
to the designated facility for inspections and repairs.
3.21 If the DGM USB with Software is under repair, will it affect the warranty period?
Answer: During the repair period, the original warranty period will remain unchanged. This ensures that the time required for any repairs does not reduce your warranty coverage period.
The remaining warranty period will be calculated from the date of repair completion, ensuring you can fully enjoy your warranty benefits after the service.
3.22 What is the repair cost if a device becomes inoperable after the warranty period?
Answer: The repair cost will be calculated based on the cost of the replacement parts for the device.
3.23 If a device is repaired after the warranty period, is there still a warranty?
Answer: The company will provide a reasonable warranty period based on the circumstances.
3.24 Who is responsible for the shipping costs of sending the DGM USB with Software for repairs?
Answer: Customers shall bear the shipping costs.
3.25 Is it possible to transfer a DGM USB with Software to another user? If so, how can this be done?
Answer: If customers wish to transfer their device, they can do so by contacting customer service to initiate the transfer process.
They will be asked to provide relevant paperwork such as a Transfer Consent Form. After customer service receives and validates the complete documentation,
the system will be reconfigured and tied to the new account.
3.26 What should customers do if their DGM USB with Software is lost?
Answer: Customers can either purchase a new DGM USB with Software to continue mining or buy a DGM USB with Software replacement device to mine the remaining digital gold.
Please contact customer service for assistance.
4.0 Digital Mining
4.1 How do you start digital mining?
Answer: It is advised that customers use a laptop or desktop computer for mining.
Answer: Operating System: minimum Windows 10
Memory (RAM): 512 MB of RAM required.
Hard Disk Space: 100 MB of free space required.
Processor: Intel Dual Core or higher processor.
Answer: The computer will display a prompt asking whether to continue the download; simply click "Continue" to complete the download.
4.5 How do you bind a DGM USB with Software device to a customer's account?
Answer: The same device prefix name can be reused for devices purchased under the same account, but a different Worker ID must be used for each device.
4.7 What will the DGM USB with Software display after the worker ID is set and the device is started?
4.8 If a set device is used by a customer with a different account email, to whom will the mined digital gold belong?
Answer: After binding the device to the customer's account, all digital gold mined by others using that device will still belong to the original customer's account.
4.9 How does computing power operate in digital gold production?
Answer: The production of digital gold is largely influenced by gold price movements and the duration of gold mining operations.
Together, these elements impact the calculations, leading to the final output results.
4.10 How long does it take for the DGM USB with Software to mine digital gold??
Answer: Approximately 7 minutes or more, digital gold can be mined.
4.11 How many grams of gold can a single device mine in a year?
Answer: Based on the computing power of the DGM USB with Software chip mining device, each device can mine approximately 18 grams of digital gold in the first year,
with production gradually decreasing in subsequent years.
4.12 Will the mining profit of DGM USB with Software decrease as more mining devices are added?
Answer: No, the mining profit of DGM USB with Software is based on the weight allocation of gold contracts between Quantum Metal Recovery Inc. and Besra Gold Inc.
The increase in the number of participants does not affect the gold output of each device.
4.13 How many DGM USB with Software devices can a single computer manage simultaneously for mining?
Answer: Approximately 50 devices.
4.14 What precautions should be taken for a computer running gold mining operations for an extended period?
Answer: When running gold mining operations for a long time, ensure that the computer has proper cooling measures, such as using heat sinks and fans,
and that the surrounding environment is well-ventilated. Additionally, it is recommended to regularly clean the hardware to prevent dust buildup that can affect cooling performance,
ensuring stable and continuous system operation.
4.15 What should DGM USB with Software customers do if their computer automatically shuts off the screen or loses power during mining, causing an interruption?
Answer: DGM USB with Software customers can configure their computer's power and sleep settings to "Never" to prevent the screen from automatically turning off or the computer
from shutting down during the mining process.
4.16 Will customers be informed of a power outage or network interruption during the DGM USB with Software system's mining process?
Answer: Yes, an email notification will be sent to the customer's registered email address if there is a disconnection.
4.17 What should be done if there is a power outage or network disconnection during the mining process with DGM USB with Softwares?
Answer: Inspect the connections for all devices, then reboot the computer and DGM USB with Software.
4.18 Do DGM USB with Software devices require a large amount of electricity during the mining process?
Answer: No, each device only requires 2W of electricity.
4.19 How much electricity is consumed by the DGM Hub?
Answer: 100 watts.
4.20 Is it possible for customers to use Hubs purchased on the external market?
Answer: Not recommended due to uncertainty about compatibility with DGM USB with Software hashing power (mining performance) or potential for damage.
The hubs provided by the company come with reliable power supply and excellent heat dissipation, ensuring no impact on DGM USB with Software hashing power or risk of damage.
4.21 How can DGM USB with Software customers check their daily gold output in grams?
5. Remittance and Withdrawal
5.1 Which official channel does the DGM USB with Software system utilize for processing deposits or withdrawals?
Answer: All remittances are received by Quantum Metal Bullion Bank, and customers' withdrawals are also processed through Quantum Metal Bullion Bank.
5.2 Why are all remittances and withdrawals connected to Quantum Metal Bullion?
Answer: DGM USB with Software is a product launched by Quantum Metal Bullion and Quantum Metal Recovery Inc.,
backed by a gold mining contract signed between Quantum Metal Recovery Inc. and Besra Gold Inc. All financial transactions, including remittances and withdrawals,
are processed directly through Quantum Metal Bullion to ensure the security and efficiency of the transactions.
5.3 Which payment modes are supported by the DGM USB with Software system?
Answer: Currently, wire transfers (TT) or USDT deposits are accepted by DGM USB with Software system.
5.4 How long does it typically take for international transfers or withdrawals to be completed?
Answer: The system will review and process the withdrawal request within three business days. After processing, the request will be handed over to the bank for transfer.
The actual time for the funds to arrive will depend on the transfer processing procedures of banks in each respective country or region.
5.5 How long does it take for funds to reach a customer's digital wallet after requesting a USDT withdrawal?
Answer: Requests for USDT withdrawals will be reviewed and processed by the system within three business days,
after which the funds will be transferred to the customer's digital wallet.
5.6 How do customers transfer USDT to the system?
Answer: USDT can be directly transferred to the USDT digital wallet address provided by Quantum Metal Bullion.
5.7 Which blockchains do DGM USB with Software system support for USDT payments?
Answer: DGM USB with Software supports payments through the TRC20 blockchains.
5.8 Can a third party make payments for the purchase of a DGM USB with Software?
Answer: Yes, at the time of payment settlement, customers are required to enter the name and bank account information of the designated proxy,
and upload the payment proof along with the reference number.
5.9 How can customers monitor the digital gold mined and the profit sharing from mining within the DGM USB with Software system?
Answer: The information is shown in the
5.10 How can customers view the rewards from DGM USB with Software’s Gold Sharing Mechanism?
Answer: The information is shown in the
5.11 How can customers withdraw the gold from the
Answer: Customers must transfer the gold from their
then transfer them, along with the rewards from the
5.12 How can customers withdraw funds or withdraw USDT in the DGM USB with Software system?
Answer: Customers can transfer the amount in their
Quantum Metal Bullion will directly transfer the funds to the bank account provided by the customer or send the token to the USDT wallet address provided by the customer.
5.13 How can customers exchange gold on the DGM USB with Software system?
Answer: Customers can exchange physical gold by transferring the amount in their
then enter the desired weight of gold. Quantum Metal Bullion will convert it into gold value through the
Customers can then collect physical gold at designated locations.
5.14 In the DGM USB with Software system, what is the standard unit used to price gold exchanges?
Answer: The London Metal Exchange (LME) gold price serves as the standard.
5.15 What purity grade does the gold for exchange in the GSA system meet?
Answer: 999.9 pure gold.
5.16 In what currency are earnings in the DGM USB with Software system settled?
Answer: Quantum Metal Bullion Bank settles remittances in US dollars and then transfers the equivalent amount in the local currency to the customer's designated bank account
based on the customer's country. The local bank will make the payment at the exchange rate applicable in that country.
5.17 Will banks charge fees when customers withdraw US dollars and convert them to local currency?
Answer: Yes, the exchange rates for international wire transfers may vary between different banks.
5.18 Are there minimum withdrawal amounts for withdrawals or gold exchanges?
Answer: USD withdrawals to bank accounts require a minimum of USD 500, USDT withdrawals require a minimum of USDT 100,
and physical gold exchanges require a minimum of 1 g (Gram).
5.19 Can customers apply for a second withdrawal immediately after the first one?
Answer: No, customers must wait until the first withdrawal is successful before applying for a second withdrawal.
5.20 Are there management fees in the DGM USB with Software system?
Answer: For withdrawals or exchanges of physical gold, the DGM USB with Software system charges a 3% management fee.
6. Sharing Mechanism
6.1 What profit-sharing mechanisms and incentives does DGM USB with Software provide?
Answer: The DGM USB with Software system implements a 20% gold sharing mechanism and a 20% mining sharing mechanism,
embodying a profit distribution culture of “20% buy-sell” in the gold market, devising customized profit sharing systems across different tiers to provide advantageous gold prices for all.
6.2 Can customers earn rewards during team development if they only register an account without purchasing and activating their own DGM USB with Software?
Answer: No, customers must invest in the device themselves to become miners.
They can then level up and earn corresponding rewards through bulk purchasing and sharing mechanisms.
6.3 How long does it typically take for the DGM USB with Software system to achieve triple returns?
Answer: The time it takes to achieve triple returns depends on the nature of participation—active or passive.
Active participation can expedite the acquisition of triple returns through bulk purchasing and profit-sharing mechanisms,
while passive mining may take two years or longer to reach that level. Furthermore, the pace of triple returns for both active and passive methods can be affected
by the fluctuations in gold prices; a strong upward trend in gold prices will expedite the timeline for achieving triple returns.
6.4 What should customers do after their earnings reach three times the initial amount?
Answer: When customers achieve triple returns, they need to repurchase in order to activate their ongoing withdrawal eligibility.
This contributes to creating a healthy cycle mechanism, ensuring that all mining proceeds are allocated in a secure, fair, and equitable manner.
6.5 Can DGM USB with Software customers use the profits in their QM Bullion wallet to repurchase devices?
Answer: Yes, customers can use their wallet profits for repurchasing devices, but they must ensure that their wallet balance is sufficient to complete the transaction.
6.6 Is there shared profit from repurchases?
Answer: Yes, when customers repurchase devices, the profit allocation will follow the established profit-sharing mechanism.
6.7 If active earnings reach triple but no repurchase is made, will it affect future earnings?
Answer: No, if you don’t repurchase after reaching triple returns, you will temporarily lose the ability to withdraw, but your subsequent earnings will not be impacted.
6.8 When a customer repurchases after their earnings triple, can the initial device continue mining?
Answer: Yes, as long as there is no power outage and the network connection is stable, the existing device can still mine continuously.
6.9 When repurchasing a device, must the same email and account be used?
Answer: Yes, you must use the same email account when repurchasing a device.
6.10 Why is there no "bubble" in active and passive earnings reaching triple returns? Where does the money come from, and what is the underlying logic?
Answer: The digital gold produced by DGM USB with Software is supported by gold contracts, which reserve gold at mining cost prices and calculate profits based on market prices.
The profit margin is sufficient to offset any potential bubbles, preventing their formation. Additionally, active earnings come from the "profit-sharing mechanism",
which extends the profit culture of the gold market—earning 20% from buying and 20% from selling. Reinvesting after reaching triple returns creates a healthy circulation mechanism,
further preventing bubble formation.
7. Security
7.1 Is it safe to conduct network remittances and transfers in the DGM USB with Software system?
Answer: All online transfers are protected by network security systems, and accounts are directly linked to Quantum Metal Bullion bank accounts,
ensuring no personal or third-party accounts receive funds.
7.2 Can the DGM USB with Software system use third parties for receiving or remitting funds?
Answer: No, because every account requires KYC (Know Your Customer) verification, and all remittances or receipts must go through Quantum Metal Bullion.
8. Risk Management
8.1 Is the digital gold mined in the DGM USB with Software system backed by physical gold?
Answer: Yes, the digital gold in the DGM USB with Software system is backed by physical gold from Quantum Metal Recovery Inc. and Besra Gold Inc.’s gold mining contracts,
which are then allocated to each device.
8.2 Will the DGM USB with Software digital gold system experience a market bubble?
Answer: No, the DGM USB with Software system is backed by physical gold mining contracts from Quantum Metal Recovery Inc. and Besra Gold Inc.,
ensuring that there is no over-issuance or bubble formation.
The system operates on a fair and equitable distribution mechanism, creating a healthy cycle for customers to participate in digital gold mining.
8.3 Will DGM USB with Software devices be issued without gold mining contracts?
Answer: No, without gold mining contracts to back them, new DGM USB with Software devices will not be issued.
8.4 Will the lack of new gold mining contracts and new devices affect previously issued devices or withdrawals?
Answer: No, it will not. All devices are issued based on existing gold mining contracts, ensuring that previously issued devices and withdrawals remain unaffected.
8.5 Will purchasing a DGM USB with Software result in a loss?
Answer: DGM USB with Software devices are backed by gold mining contracts, but investing in precious metals and related products carries certain risks.
Customers should fully understand these risks and make informed decisions. Market fluctuations, policy changes, technical risks,
and other unforeseen factors may impact gold mining returns.
8.6 Is DGM USB with Software digital gold mining a money game scheme?
Answer: No, it is not. The DGM USB with Software system's parent company, QMEI, and its subsidiaries operate legally and have been in business for many years.
DGM USB with Software is backed by physical gold mining contracts from Quantum Metal Recovery Inc., ensuring profitability from the entire gold industry chain.
The system is not a zero-sum game or a Ponzi scheme. Additionally, transactions are conducted through Quantum Metal Bullion's gold bank,
which submits financial audit reports to government agencies for review.
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